Frequently asked questions
Ordering, payment, shipping and lab testing — the questions we are asked most.
Are your peptides third-party tested?
Yes. Every batch is tested by an independent laboratory for HPLC purity and mass-spectrometry identity, and the certificate for the batch you receive is published on the product page before you buy. No account or email address is needed to read it.
How do I pay?
By bank transfer. When you place an order you receive a reference and a payment link. Transfer the exact total quoting that reference and we match it to your order, usually within a few hours during working hours.
Why not card payment?
Card processors generally decline this product category. Bank transfer is the reliable route, and it means no card details pass through our systems at all.
How fast do orders ship?
Orders confirmed before 3pm on a working day are dispatched the same day, by Royal Mail 24h tracked within the UK and DPD to the EU.
Do you ship cold?
No, and it is not necessary. Sealed lyophilised peptides tolerate several days at room temperature without meaningful degradation. Refrigerate on arrival.
What if a vial arrives broken?
Photograph the parcel and the vial and email us within 48 hours of delivery. We replace breakages in transit.
Can you advise on dosing?
No. We supply laboratory reference materials and cannot provide dosing, protocol or human-use guidance of any kind.
Do you sell to businesses?
Yes. Email us for bulk and account pricing, including larger vial formats not listed on the site.